Rapid Contextual Design

Rapid Contextual Design is a must-have introduction to the art of extracting needs and desires from people. With chapters treating contextual interviews, interpretation sessions, affinity diagrams, sequence models and personas this introductory text by Holtzblatt, Burns Wendell and Wood provides an important tool for performing the complex activity of interacting with people, observing key elements of their behaviour and extracting key issues from their words and actions.