Service Design Tools


Service Design Tools is an open platform of method descriptions which can be deployed by researchers and service designers. The methods which are described and cross referenced in detail include:

Actors map, Affinity diagram, Blueprint, Character profile, Cognitive walkthrough, Constructive interaction, Context panorama, Customer Journey Map, Design games, Evidencing, Experience prototype, Group sketching, Heuristic evaluation, Informance, Interaction table, Issue cards, Lego serious play, Mind map, Mock up, Moodboard, Motivation matrix, Offering map, Personas, Poster, Role playing, Role script, Rough prototyping, SERVICE IMAGE, Service prototype, Service specification, Storyboard, Storytelling, System map, Task analysis grid, Template, Tomorrow headlines, touchpoints matrix, usability testing, Use cases and Wizard of Oz.

The website is based on the research performed by Roberta Tassi as part of a cooperation between the DensityDesign research group of the INDACO Department of the Politecnico di Milano and DARC, the Research & Consulting Center of Domus Academy.