Eleven tactile station maps which can be read by touch or sight, can be used by blind and partially sighted train travellers to navigate around Virgin Trains operated stations on the east coast route. The maps provide key information such as the location of platforms, toilets, shops and cafes by using a mix of raised large print, Braille and tactile symbols.
Almost two million people in the UK are living with sight loss and it is predicted that this number will nearly double by 2050. According to RNIB’s recent My Voice research, one quarter of blind and partially sighted people said they were not able to travel by train as much as they would like.
Debbie Ambler, Virgin Trains Programme Delivery Manager, said: “We are committed to working with partners like RNIB to find new ways to make journeys more accessible and enjoyable for all our customers. The tactile maps at stations across our network allow blind and partially sighted customers freedom and independence when travelling. Both at stations and on board our trains, we encourage our people to go the extra mile to offer brilliant service to all our customers. We also have a dedicated team that disabled customers and their friends and family can contact in advance to plan for their journey.”