Banks Encouraged To Create Age-Friendly Branches

The charity Age UK has focused on banks and buildings societies in its Age Friendly Banking report, which says many older people have been left without access to basic banking services due to the closure of more than half of all UK bank branches over the last 25 years.

Charity Director at Age UK, Caroline Abrahams, said: “Older people often tell us about the challenges they face when it comes to managing their money. The increasing reliance on online methods is difficult for many and bank branch closures can leave older people feeling high and dry, but we have been heartened to hear about some creative and successful approaches that work well for older people and for banks and building societies too.