- Design is used at scale across the organization, both within business units and as a centrally managed function with a high degree of influence with its senior leadership team.
- Design is clearly built into the structure and processes of the organization, such as its organization charts and process maps.
- The design function is managed by an experienced executive or executive-level head of design, with typically 15 to 20 years of design management experience, who can interface with senior leadership.
- Design sees a growing level of investment to support its growing influence.
- Design is a centrally managed function with a high degree of influence with its senior leadership team
- The company has been publicly traded on a U.S. exchange for the last ten years.
The Interaction Design Foundation defines design thinking as “an iterative process in which we seek to understand the user, challenge assumptions we might have, and redefine problems in an attempt to identify alternative strategies and solutions that might not be instantly apparent with our initial level of understanding.”
Stanford University’s Hasso Plattner Institute of Design (d.school) has produced a 90-minute “Crash Course in Design Thinking” which seeks to define the approach and provide examples.
The video can be viewed to get a sense of the “design cycle” as d.school teaches it, or the suggested materials can be assembled along with a group of friends or colleagues so as to use the video as an on-line training course.
When performing human centred design there are three things which dramatically alter the nature and creativity of the information which people provide to the designer. One is the ethnographic setting, another is the amount of time of exposure to that setting and the final factor is the logical and linguistic structure of the questions which are asked.
Current HCDI research is investigating the influence of each of the three, and is developing new approaches which take into account the neural science of human memory systems and of subconscious processing.
Until such time as the final proposals are fully validated, however, a “cheat sheet” is provided by the Global Digital Citizen Foundation which is not a bad place for practicing designers to start.
While the “cheat sheet” is mostly a summary of the classical questions used when deploying the 5W’s method of design, the example questions are nevertheless well chosen from the linguistic and rhetorical points of view, and the assembling everything in an attractive resource should provide a helpful contribution to design practice.
In collaboration with JaguarLandRover the Human Centred Design Institute (HCDI) of Brunel University is preforming several research studies which are attempting to understand the role of human emotions during automobile travel. The internet link
will direct you to an online questionnaire which has been distributed to several dozen motoring associations in the UK. It is a very simple set of questions which require no more than about five minutes to complete. It enquires about the circumstances involved in recent highly emotional situations in automobiles
The study has been approved by the Brunel University Research Ethics Committee and all the collected data will of course be stored in accordance with the Data Protection Act 1998.
Might you be willing to participate in the study ?
Ever have the suspicion that a cognitive bias might be nested in the design data which you are looking at ? Or maybe you were wondering if there were any thinking patterns which your interface might encounter in practice ?
Well then the Cognitive Bias Codex may prove a quick-check tool for you.
Buster Benson has assembled and organised the best known cognitive biases into a list, which was then formatted as handy poster for use in reviewing and fact checking.
Just completed a research paper treating the effect of context on the dialogue between an automotive designer and a driver or passenger. The latest results are further proof of the fact that it is extremely difficult to extract useful automotive design information from people unless you talk to them both “while it is happening” and “where it is happening”…
A thought provoking piece by William Davies in today’s Guardian discusses the role of “big data” in the societal change which has lead to the current negative public mood in relation to statistics, experts and governments.
The piece traces the history of statistics as a vehicle for liberal debate and as a tool for governmental policy from the enlightenment to the present day. It highlights how the limitations associated with data categories and data averaging are providing opportunities for today’s anti-expert and anti-liberal rhetoric.
The piece further highlights the challenges created by a world where the most useful pattern identifying and trend identifying tools are the commercial property of private companies, which have little or no incentive to share the societal insights and persona definitions with the press of with public bodies.